Siebel certified Consultant (12 years of experience)
I am a Siebel certified Consultant with over twelve (12) years of experience working with Siebel, CRM OnDemand and Business Intelligence applications. For the past ten (10) years, I have been focusing exclusively on the Siebel application suite, first as a Siebel trainer and subsequently through participation in multiple Siebel engagements. Through my project roles, I have been involved in all aspects of a project life cycle, from business requirements analysis and application configuration through to end-user training and support. I have worked with clients in the Public Sector, Insurance, Aeronautical, Pharma, Telecommunications, High Tech, Travel and Container Shipping. I excel in understanding and translating complex business requirements into sound technical solutions. My areas of expertise include customer support, sales and marketing processes.
2009: CRM OnDemand - Technical Consultant
CRM OnDemand consultant working on Multiple CRM OnDemand Integration Projects across US and Canada. Led the design, development and test of complex analytic reports and dashboards. Worked closely with Oracle OnDemand product management to answer complex analytics requirements. Provided daily administration support to customers such as application customization, user role administration, workflow implementation and data import.
2009: Siebel 8 High Tech - Leading Printer Manufacturer and Supplier
Lead Siebel Business Analyst working with internal staff to produce functional design documents for 1,000-seat SFA implementation. Worked closely with technical team to perform gap analysis of business requirements. Successfully implemented the enterprise selling process (ESP) and target account selling (TAS) modules for account planning and opportunity management. In charge of setting up the company organizational structure, territory management, iHelp and admin data load. Executed Test cycles and logged defects.
2008: Siebel Insurance 8 - Government of Quebec
Acted as Siebel Application Architect for 10-week engagement. Worked as member of project team to develop business process flow models customized for companies unique business processes, high-level project plan and level of effort estimate. Took part of various solution design workshops. Built Siebel prototype to show how to integrate existing call center functionalities. Provided multiple Siebel technical presentations to customer (Architecture, configuration, integration, administration).
2008: Siebel Public Sector 8.1 - Government of British Colombia
Siebel Business Analyst in charge of the initial design of core case management business processe flow models for the strategic CRM implementation program (SIP). In charge of capturing and managing business processe flow models and requrements into Bprime application. In charge of producing business review kits of the workshops. Helped BC government to prepare RFP business and technical questions for upcoming system integrators assessment.
2007-2008: Siebel Insurance 8 - Government of Quebec
Siebel Business Analyst working with internal staff and prime consulting partner to produce functional design documents for claims and activity management. Gathered business requirements and document business processes for assigned functional areas. Developed Functional test scenarios. Executed Test cycles and logged defects. Provided strategy to test workflows using business service simulator.
2007: Siebel 7.8 EAI - Siebel EAI Developer for Aeronautical group
Siebel EAI developer in charge of the Design, Developement and implementation of the interfaces between SAP customer web portal and Siebel systems. Use of Siebel web services to query, create and update CRM data from SAP (user and account profile, service requests, customer fleet).
2005-2007: Siebel Sales 7.8 Implementation - Provider of IT solutions to travel industry
(1) Led the upgrade of a Siebel 7.0.4 sales implementation to Siebel 7.8. In charge of Siebel sales application design and various configuration tasks. Provided impact analysis on all EIM interfaces and on the daily data export to the data warehouse. Assisted IT departments of 30 countries in facilitating the upgrade of their interfaces
(2) Led and successfully completed the pilot implementation for account synchronization with SAP and display of SAP contract information through Siebel VBC.
(3) Helped customer to prepare new Siebel application releases: analyzed business requirements, wrote specifications and test scenarios. Performed tests and managed defects. Provided support to end users and development team.
(4) Implemented CRM analytics systems with BusinessObjects. Led and successfully completed the design of the BusinessObjects sales universes for account, activity and sales pipeline analysis. Closely worked with Data warehouse and ETL teams.
2005: CRM Module implementation - Container shipping group
Business Analyst. Led the design of an in-house CRM module for customer profile and sales visit management. Took part in various workshops with key international business players. Created documentation for User Requirements and Functional Specifications. Designed the CRM Data model. Worked daily with the development team in Dubai to ensure that functionalities were developed according to specifications. Developed functional test scenarios. Executed test cycles and managed defects. Authored the application user guide, training guide and exercises. Delivered the pilot training.
2004: Siebel Finance 7.5 Implementation - Insurance group
Siebel business analyst working with internal staff to produce functional design documents for Opportunity, Quote and Contract management. Organized workshops with key business players to understand the business processes and propose solutions. Implemented real-time interface with legacy system (IBM AS400) to generate insurance quotes and contract modifications using outbound web services. Acted as Siebel team lead and prepared weekly status reports on project progress. Manage incident logs and client expectations during test cycles.
2003-2004: Siebel 7 Implementation - Aeronautical group
Business Analyst. Led the end-user support / change management effort for 500 users in France, US and Germany. Provided individual support to CRM users (phone, email, face to face). Organized user workshops by department to present the CRM system being developed. Captured end-users business needs and translated them into change requests. In charge of system administration. Created quick-reference material / FAQs / tips of the month. Produced weekly KPIs to monitor system usage. Provided End user trainings (2 days sessions).
2003: Siebel 7 ePharma application implementation - Pharmaceutical and chemical company
Siebel business analyst working with internal staff to produce functional design documents for 200-seat call center implementation. Implemented Siebel CTI and SAP functions calls from Siebel. Implemented EIM daily import of accounts from SAP. Took part of various configuration tasks. Created and executed test scenarios. Logged and managed defects.
2002: Siebel Communications 7 and Marketing Implementation - Telecommunication company
One of many Siebel business analysts working with internal staff to produce application design documents. Responsible for application screens design and initial application parametrization. Conducted multiple workshop sessions documenting Marketing business requirements. Determined gap from Siebel base product and created marketing application design and use case documentation. In charge of impact analysis of customer merging and customer hierarchy modifications on all interfaced systems. In charge of system initial set-up (Organizations, Positions, Responsibilities, Users).
2000-2002: Siebel 5, 6, 7 Trainer
Provided Siebel core consultant trainings all over Europe and in the US. Developed and delivered custom Siebel end-user trainings.
2000-2002: BusinessObjects Trainer
Provided on-site BusinessObjects trainings to IT departments of a leading semiconductor company.
1998-1999: Business Intelligence (BI) Consultant
Worked on many Business Intelligence projects in France. Acted as analyst/developer for the design and development of BusinessObjects universes and complex analytic reports. Performed datamart modeling and data loading.